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What is VoIP?

VoIP explained

Chances are you’ve heard a lot about VoIP in recent years – but what’s it all about? Well let’s start with the basics. VoIP is short for ‘Voice over Internet Protocol’ and is a technology that transmits phone calls over the internet as opposed to physical Telstra lines. This means you don’t need cables – only an internet connection.

From a user perspective there is no difference between using a VoIP phone and a normal phone. You simply dial and speak into the handset as normal. Your voice is then split up into little ‘packets’ of data (just like an email) and this data is reassembled at the call’s destination. It may sound complex but it’s all instantaneous with no loss of call quality. Chances are you’ve received a VoIP call before and never even noticed!

Why are AVAYA IP phone systems perfect for VoIP?

The AVAYA IP 500 Office is a hybrid VoIP phone system. This gives you all the cost saving and productivity benefits of VoIP, along with the option to use digital, cordless, DECT or even analogue handsets simultaneously. It also allows you to connect normal phone lines so you have complete redundancy. It is the perfect phone system because it’s an all in one and a master of all trades.

To use VoIP with Avaya telephone systems, all you need to do is to purchase the particular VoIP licences you require. You have 2 options for AVAYA IP PABX VoIP licences:

  • VoIP trunk licences: These licences link two or more AVAYA IP telephone systems together to give you free calls between the sites, as well as user visibility at both ends. If you have 4 VoIP trunk licences between 2 sites, you will be able to make a maximum of 4 VoIP calls between the sites at any one time.
  • Individual user VoIP licences: To connect users that work from home back to your AVAYA IP telephone system, you simply need a VoIP licence for every person connecting. For example, if you have 5 staff members working from home or remotely, then you will require 5 licences.


Whatever your decision, at Infiniti we’ll help your business avoid the VoIP pitfalls so you can begin to reap the benefits of this proven technology. Give us a call today on 1800 820 285 to find out more.

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